At Sugar Pop Cases, we’re committed to ensuring your custom products reach you as smoothly and swiftly as possible. Please review our shipping policy below to understand how we handle and deliver your orders.

Processing Time

Order Processing: Once your order is placed, it will be sent to production. Since all of our products are made to order, please allow 3-7 business days for processing and printing.

Shipping Time

Standard Shipping: After processing, standard shipping typically takes 2 - 5 business days within the United States. International orders may take 10-20 business days, depending on the destination.
Expedited Shipping: Expedited options are available at checkout for faster delivery. Please note that expedited shipping only reduces the shipping time, not the processing time.
Delivery Times: Delivery times are estimates and do not account for potential delays caused by customs, weather, or other unforeseen circumstances.

Shipping Rates

Domestic Shipping: Shipping rates are calculated at checkout based on the weight of the package and the destination.
International Shipping: We ship worldwide! International shipping rates vary by location and will be calculated at checkout. Please note that customers are responsible for any customs fees or taxes that may apply.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package until it arrives at your doorstep.

Lost or Delayed Packages
If your package is lost or delayed beyond the estimated delivery time, please contact us at shopsugarpopcases@gmail.com for assistance. We will do our best to resolve the issue promptly.

Returns and Exchanges
Due to the custom nature of our products, we do not accept returns or exchanges unless the item arrives damaged or there was an error on our part. If you receive a damaged or incorrect item, please contact us within 30 days of receiving your order, and we will arrange a replacement or refund.

Contact Us
If you have any questions or concerns about your order, please don’t hesitate to contact us at shopsugarpopcases@gmail.com. We’re here to help!

Thank you for shopping with Sugar Pop Cases!